Shipping Policy

Orders will go through 2 phases before being delivered to you:

Delivery Time = Processing Time + Shipping Time

Processing Time : Handmade products will be finished within 5-7 business days.  It will take another 2-3 calendar days to pack and ship out (the lower the temperature is, the longer it takes). Business days are Monday-Friday, excluding public holidays.

Shipping Time:

- Standard Delivery: 7-10 business days, Free shipping on orders over $49.9.

*These are estimates based on the time it took for majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges.

*Electronic products which contain batteries may take few more days in the shipping time than the other products.

*If your order shows delivered but you didn’t receive it, please contact your local shipping carrier with your local tracking number first (which can be found in the original tracking email we sent you), then ask them to get a certificate of not receiving the order and submit it to us. The local shipping carriers usually tell you they do not have that certificate, please walk into their office and complain them, they have to give it to you according to their complaint policy.